Privacy Policy

At OZ Lucky Tickets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services to participate in OZ LOTTO and other lottery games.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable data protection regulations. By accessing our platform, you consent to the data practices described in this policy.

We may collect both personal and non-personal information to provide and improve our services to you. The types of information we collect include:

Personal Information:

• Full name and contact details (email address, phone number)
• Date of birth for age verification purposes
• Residential address for account verification
• Identification documents when required by law
• Transaction history and game participation records

Non-Personal Information:

• Browser type and version
• IP address and approximate geographic location
• Pages visited and time spent on our platform
• Device information including operating system
• Cookies and tracking data (see our Cookies Policy)

The information we collect is used for various purposes to enhance your experience and ensure compliance with legal obligations:

• To create and manage your player account
• To verify your identity and age to comply with gaming regulations
• To process your participation in lottery games
• To notify you of winnings and facilitate prize distribution
• To provide customer support and respond to inquiries
• To improve our website functionality and user experience
• To detect and prevent fraudulent activities
• To comply with legal and regulatory requirements
• To send promotional communications (where consented)

We respect your privacy and do not sell your personal information to third parties. However, we may disclose your information in the following circumstances:

Service Providers:

We may engage trusted third-party companies to perform functions on our behalf, such as payment processing, data analysis, marketing assistance, and customer service. These providers have access to personal information needed to perform their functions but may not use it for other purposes.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies). This includes sharing information with lottery regulators and other gaming authorities.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our security measures include:

• Secure Socket Layer (SSL) encryption technology for data transmission
• Firewall protection and network monitoring
• Regular security audits and vulnerability testing
• Access controls and authentication procedures
• Secure storage of sensitive information
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

You have certain rights regarding your personal information under applicable privacy laws:

Access and Correction:

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out-of-date.

Opt-Out of Marketing:

You may opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting our support team.

Account Deletion:

You may request deletion of your account and personal information, subject to our legal obligations to retain certain data for regulatory purposes.

Complaints:

If you believe we have breached privacy laws, you may lodge a complaint with our Privacy Officer or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

As part of our operations, we may transfer, store, and process your personal information in locations outside of Australia, including but not limited to the United States, European Union, and other jurisdictions where our service providers operate.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include standard contractual clauses or other mechanisms recognized by relevant authorities.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.

Material changes will be notified to you through prominent notices on our website or via email. We encourage you to periodically review this page for the latest information on our privacy practices.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: support@ozluckytickets.com